2023 - 2024

Frequently Asked Questions (FAQ)

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Managed Sentinel
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Rapid Sentinel Deployment
About AlpenShield
AlpenShield’s Managed Sentinel Service (MSS) is a SaaS offering combining the best of DIY SOC operations and MDR providers by using automation to risk score, triage, and, if possible, close incidents. MSS enriches incidents, empowering you to analyze and act effectively and quickly – usually with a …
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The AlpenShield Voice-SOC augments the Managed Sentinel Service with voice calling capabilities. Not only can customers configure if and when they get informed via a voice call, they can also authenticate themselves to take immediate action over the phone if they wish to do so. Of course, all actions …
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The enrichment of incidents is critical in reducing the effort involved in incident management. IP addresses, domains or file (hashes) are automatically checked against known malicious activity, Geo IP information is added, and incident entities are cross-referenced against threat intelligence data. …
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AlpenShield offers three plans of its service: Essential, Enhanced and Enterprise. With the Essential plan, you will establish a solid foundation and make sure Sentinel stays current. This plan is designed for companies who want to start with a streamlined entry point and potentially scale up security …
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Maintaining a proper escalation matrix is the basis for automatic notification about and escalation of (critical) incidents. While the Essentials plan offers basic functionality in this regard (defining a fixed list of e-mail addresses depending on severity), the Enhanced and Enterprise plan offer a …
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The red PANIC button is available in the AlpenShield App for Enterprise-Plan customers. By pressing it, customers can engage PANIC mode if they feel it is necessary to protect their environment from an ongoing (potential) attack. Want to see PANIC mode in action? Contact us for a demo!
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As part of the Managed Sentinel Service, Vulnerability Reporting is included in the Enterprise plan. This means that customers receive regular reports on which High Priority Vulnerabilities exist in their infrastructure, based on data from Microsoft Defender for Endpoint. While this does not replace …
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To use Managed Sentinel Service, your system must meet the following minimum technical and licensing requirements: Active Azure Subscription Microsoft Sentinel (will be activated during onboarding if not already deployed) Entra ID Plan 1 (formerly known as Azure Active Directory Plan 1) For the …
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The typical cycle time from beginning to end is one to two weeks, depending on the availability of your team and the complexity of your organization.
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There are three plans available: Essential, Enhanced and Enterprise (for more details, please see the linked FAQ page below). All three plans are priced using a monthly user-based pricing model, meaning that a customer pays a fixed monthly fee per user. The one-time-fee is calculated on a per-customer …
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A user is defined as an IT-user and the initial user count is provided by the customer to AlpenShield. After the service is in place, AlpenShield asks customers to confirm or update their user count on a quarterly basis.
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No. You can book Workshop 1 or Workshop 2 independently from each other. If you feel that a refresher in the use and combination of the different Microsoft Security tools might be a good idea before going out there hunting in Workshop 2, we recommend to book Workshop 1 before Workshop 2.
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The short answer is: it depends on your requirements and on the workshop. For Workshop 1 all three scenarios are a possibility, whereas our recommendation is to do the training either on-site or remotely, depending on whether your team is distributed over several countries or all in one place. Often …
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Including briefings, the workshop itself and de-briefing, both trainings take one day. Of course AlpenShield is flexible in the agenda and all workshops can be tailored to your needs, both content- as well as time-wise.
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Once you ordered the Rapid Sentinel Deployment via the form online, AlpenShield will typically contact you within 8 hours to clarify logistics, any questions you might have and send out a Teams invite so we can start setting up Sentinel for you.
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In case you have questions about the Rapid Sentinel Deployment service or have any other topics you would like to discuss with us beforehand, please reach out to us. We recommend you book a meeting with us online directly.
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“Guaranteed within 24h” means that we will deploy, setup and configure a brand new Sentinel instance within your Azure tenant within 24h, 365 days a year, including the connection of all possible Microsoft Data Sources with respective Analytic Rules, Playbooks and Dashboards also known as …
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Yes, AlpenShield is actively managing an Information Security Management System (ISMS) and all it’s services have been certified under ISO/IEC 27001:2022. You can download the current certificate here.
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See for yourself!

Do you want to learn more? We suggest you book a short and comprehensive demo of our Managed Sentinel Services right now. It will be worth your time!

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